Ordering & Delivery

All items purchased from the website are sent using either Royal Mail Special Delivery postage or Royal Mail 1st class Recorded postage in the UK. International shipments up to £250 in value will be sent via Royal Mail International Tracked and Signed-for postage & for items above £250 in value a reputable courier such as DHL, FedEx or UPS will be used.
 
All posted items are carefully packed using appropriate packaging. It is important that once you’ve made a purchase, you can have peace-of-mind that your item will arrive swiftly, safely & well-packed.
 
Our current dispatch costs are:
 
UK £12
Europe £15
US/Rest of the World £25
 
For UK shipments totalling over £2,500 we will ask for a supplementary postage charge to cover a trusted courier service such as FedEx or UPS.
 
For international shipments outside the UK that are over £250, we will ask for a supplementary charge so that your item(s) can be sent via a trusted courier service such as DHL, FedEx or UPS.
 
For larger items that the post office do not accept, such as certain artworks, we may also ask for a supplementary charge to cover a courier delivery service.
 
We will advise via email of the shipping date and provide tracking details.
 
Please note that for international deliveries we cannot track your order once it has reached your destination country. If you have any concerns about the delivery of your order, please contact your domestic postal service first & then let us know.

International deliveries may be liable for Customs duties in the country of delivery. Any & all such charges are the responsibility of the buyer & NOT MEM. Similarly some Customs authorities may require disclosure of the buyer’s proof of identity prior to releasing goods for delivery & any such request is also the responsibility of the buyer NOT MEM. If a buyer refuses a) to pay their Customs import charges &/or b) fails to comply with any other requested information disclosure, then goods will be returned to MEM & in every & all such circumstances the buyer will be liable for the cost-of-return & these costs will be deducted from the buyer’s purchase cost refund. In such instances where the buyer refuses to accept delivery & goods are returned to MEM, the buyer’s original shipping charges will not be refunded either.
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